​Quack AI is happy to host a meetup to redefine the future teams of tomorrow.

​AI is revolutionizing the world across almost every domain.

​Ever thought about how much of our support experience is handled by people versus machines? How can organizations and teams keep up with the technological advancements while not losing sight of the most important component: exceptional customer experience. 

​Let's talk about it! 

​Join our meetup for a down-to-earth discussion on what the future of support/CX/CS might look like. We'll talk about the roles, tasks, and responsibilities involved, and what it all means for the long haul. Don't miss out on this chance to talk shop about support/CX/CS in the age of AI.

​​The meetup is hosted at Microsoft Reactor in Tel Aviv.

​Agenda:
17:30-18:00 - Get together, food & drinks
​18:00-18:10 - Welcome notes
18:10-18:45 - Experts Panel
​18:45-19:00 - Q&A
19:00-19:30 - Fireside chats with the speakers
19:30 - Call it a day

​

​Panelists

​Galit Rosenstein

​Director of Account Management at Riskified

​Galit serves as a Director within the account management team at Riskified, a pioneering AI-powered fraud management and risk intelligence platform.

​In this capacity, she leads a team of enterprise account managers who are in charge of fostering close collaborations with global enterprise customers, driving forward a spectrum of business and technological endeavors.

​With a wealth of experience spanning over a decade supporting multinational enterprises through diverse strategic initiatives, Galit held business and strategy consulting roles at top firms such as Deloitte and KPMG, as well as a leadership role within the 8200 unit of the intelligence corps.

​

​Doron Pryluk

​Customer Experience and Success Leader 

​Doron Pryluk holds a Bachelor's degree in Marketing and Business Administration from the Reichman University (Raphael Recanati International School) and a Master of Science in Organizational Consulting from the Tel Aviv University.

​Doron has been working in high-tech since 2010 for companies such as Wix, Guesty and GlassesUSA.com and currently serves as the COO of Colleen.ai. 

​In parallel, Doron provides consulting to companies at various stages, accompanying customer-facing teams, and helping them create an optimal customer experience that improves all business metrics throughout the company.

​In addition, Doron teaches customer experience and success at Jolt to students from around the world as well as at the Reichman University.

​

​Victoria Zlatkin

​Principal Customer Success Account Manager at Microsoft

​Beginning her dynamic high-tech career in 2011, Victoria has embraced various roles that encompass hands-on technical work, pre-sales, and account management.

​As a Principal CSAM at the forefront of AI innovation, she leads the operational health, delivery, support, and Customer Success domain.

​Manages a multi million-dollar consumption business and adoption of cutting-edge technologies across Microsoft Digital Cloud platforms, within global market-leading Independent Software Vendors (ISVs).

​

​Gil Perlman

​Head of Customer Experience at Tailor Brands

​Gil is the Head of the Customer Experience department at Tailor Brands. Tailor Brands is a revolutionary platform that simplifies starting, managing, and growing a business by offering an all-in-one solution. This solution connects essential tools and provides personalized guidance from LLC formation to branding and online presence.

​In his role, Gil oversees 8 teams of CS & CX managers that assist and guide global business, nurturing strong partnerships, and improving their overall experience. Additionally, he manages a team of Customer Operations Managers responsible for product fulfillment and related communication.

​Gil has a strong track record of leading and expanding global teams, growing from 5 to over 90 members across different locations. He excels in managing multi-channel teams, including email, chat, and phone support. Additionally, Gil is skilled in implementing processes that turn positive customer experiences into revenue, effectively aligning customer satisfaction with business growth.

​Gil holds a B.A. in Business with a major in marketing, and an L.L.B in Law from Reichman University in Herzliya.

​

​Moderators

​Nadav Kemper

​Co-founder and CEO at Quack AI

​Nadav is the Co-founder and CEO at Quack AI - the AI operating system for customer support teams.

​Prior to founding Quack AI, Nadav was a lead product manager in both B2B and B2C startups. With extensive experience in the product and software space, Nadav brings invaluable expertise and a totally new approach on how to solve problems in the Customer Support space.

​Quack AI is disrupting the way product companies are operating and providing support to their customers.

Nadav holds a B.A. in Digital Communication and Media/Multimedia from Reichman University in Herzliya, and is a graduate of User Experience and Product Design course at Create.

​

​Yael Baron Stolarsky

​CS ops team lead at Atera

For the past two years, Yael has been the Customer Success Operations Team Manager at Atera, where she oversees cross functional project management and process optimization for Atera's Customer Success department.

​Prior to this, Yael played a pivotal role as Director of international activity in an Israeli NGO, Israel-is, fostering collaboration between young entrepreneurs in Israel and abroad, particularly in Morocco's civil society.

​Yael holds a degree in PPE (Philosophy, Economics, and Political Science) from Hebrew University.