IDEO LMM CICO Collective Showcase

Hosted by Mira J & 3 others

Zoom

Registration

Past Event

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About Event

Webinar Agenda

1. Introduction to IDEO Last Mile Money (15 min)
Our approach to solving for agents' needs

2. Sprint Presentations (25 min)
Two agent-liquidity solutions co-designed with partners

3. Panel of Practitioners (25 min)
Boost, Topos, and Waynbo discuss the sprints, prototypes, and what it means for their agent networks

4. What’s resonating with you? (15 min)
What’s next for the CICO Collective

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We are delighted to invite our partners to IDEO Last Mile Money’s first CICO Collective Quarterly Shareout! We will share insights on solutions to agent liquidity challenges and cash management that we prototyped in design sprints with six partners - CGAP, GSMA, FIA Global, Topos Network, Boost, and Waynbo.

Last Mile Money (LMM) is a program by IDEO, a leading global design firm. At LMM, we prototype, pilot, and invest in new ventures alongside a global network of businesses, NGOs, philanthropies, and governments to drive financial inclusion. The CICO Collective is a group of organizations that LMM convenes to develop novel CICO (cash-in/cash-out) solutions across markets. We convene partners and members for co-created design briefs and sprints, with insights shared across the Collective. Often agents, especially in urban areas, are not just places where people can cash in and out. Even though this is an essential part of their business, it is often not the most profitable or viable from a business standpoint. Therefore, we must also question what additional economic activities agents can undertake to help them remain financially viable and how liquidity management might change with different business models.

For mobile-money agents, managing liquidity is a perennial challenge. Unfortunately, this is true, especially for rural agents: high cash-out rates, slower foot traffic, and less service by agent managers often mean they must turn away customers when liquidity runs dry. During COVID, the situation worsened as agents had to adapt their businesses to changing pandemic conditions, customers cashed out at even higher levels, and movement was restricted, limiting agents' ability to rebalance and maintain their shops.

During this quarter, the CICO Collective came together to collaboratively innovate around challenges agents faces with cash management and liquidity. IDEO's Last Mile Money team partnered with six organizations (CGAP, GSMA, FIA, Topos, Boost, and Waynbo) throughout 2 four week design sprints. We asked ourselves; How might we re-imagine working capital management and digital solutions' role for small-scale agents with multiple revenue streams to make cash and liquidity management easier? And How might we support high-performing agents to predict demand for liquidity by regular agents in their area to ensure the reliability and consistency of their rebalancing services? Join us on Thursday, January 19, 2023 in our first quarterly collective showcase to find out what we learned also hear insights from some of the founders who took part in our accelerator.