Scale · Sync · Signal – Is this the new CS Trinity?
CS Connect is thrilled to make its India debut in Bengaluru— and we’re gathering the city’s Customer Success and Support leaders to stress-test one big idea:
Can the trio of “Scale · Sync · Signal” become the master playbook for SaaS in 2025?
In one evening we’ll tackle three make-or-break challenges:
Scale – Deliver repeatable, high-impact CS as customer counts explode.
Sync – Fuse Support and CS into a single value loop that shields NRR.
Signal – Decide whether pain, need, or want should guide your next move when wallets tighten.
Who’s on stage
P. Kunal — Head of Customer Success (India), Tally Solutions
Guardian of India’s flagship business-software customer base, trusted by millions of SMEs—and the playbooks that keep them renewing.
Roopa Suman — Head of Support, WebEngage
A decade in customer operations, now turning global ticket data into lifecycle insight for one of Asia’s fastest-growing engagement platforms.
Soumya Mahadeva — Senior Manager, Customer Success, Qapita
Ex-LinkedIn and ex-Yahoo operator driving adoption of cap-table & ESOP software across CFO, HR, and founder personas in a high-growth SaaS.
These leaders will swap field stories in a candid panel, drill deeper in a fireside chat, and hang around afterward for relaxed networking over snacks and drinks.
What You'll Take home
Proven frameworks to scale CS without ballooning headcount.
Playbooks to sync Support & CS into one seamless customer loop.
A decision rubric for pain need want signals when every renewal is on the line.
Program Flow
Welcome note by Host
Panel discussion — Scale · Sync · Signal: The New CS Trinity? Kunal, Roopa & Soumya share field stories on scaling CS, syncing with Support, and reading the right customer signal
Audience Q&A — your chance to dig deeper-
Closing notes
Networking continues — more conversation, bites, and beverages until wrap-up
Seats are limited hit “Sign up” to claim yours.
🤝 Event Partners
Coworking Partner – BHIVE Workspace
Established in 2014, BHIVE delivers zero-CapEx, enterprise-grade managed offices across 26+ Bengaluru locations (now expanding to Mumbai). Their HSR flagship is India’s largest coworking campus with 8,000+ seats, while BTM Layout offers 5,000+. From high-speed internet to lounge areas, BHIVE’s cost-efficient, maintenance-free spaces serve clients like Google, NDTV, Cars24, Rentomojo and KPMG.
Program Partner – Klynk.ai
Klynk helps post-sale teams move from scattered data to clear customer outcomes through augmented CS teams, playbook-driven enablement and AI-powered bots—letting SaaS companies scale Customer Success without scaling costs.
https://www.klynk.ai
Ecosystem Partner – Arka Venture Labs
Arka Venture Labs is the only dedicated pre-seed fund backing Indian B2B founders to build in India and scale globally. Anchored by BGV, Arka couples US–India programs, zero-to-one mentorship, proven cross-border playbooks and corporate-partner access to propel global-market ambitions.
https://www.arka.vc