Community Meets CX: Elevating the Customer Journey with Christina Garnett
Join us for an insightful session with Christina Garnett, a renowned Chief Customer Officer, CX advocate, and Founder of Pocket CCO. Christina specializes in blending customer experience (CX) with community building to create powerful, lasting connections between brands and their audiences.
In this session, Christina will unpack how the intersection of CX and community can enhance customer satisfaction, foster brand loyalty, and drive meaningful engagement. Whether you're looking to improve social listening, optimize customer journeys, or leverage community as a CX powerhouse, this talk will leave you with actionable strategies to implement right away.
Key takeaways for you:
Aligning CX and community: discover how community can become a key driver of customer experience excellence.
Listening with purpose: learn how to use social listening to gain actionable insights and strengthen your community’s voice.
Enhancing loyalty: explore strategies to turn customers into advocates through personalized and meaningful experiences.
Bridging gaps: understand how to seamlessly connect customer feedback to community initiatives for a cohesive strategy.
Creating impactful programs: develop initiatives that balance CX priorities with authentic community engagement.
This session is perfect for community managers, CX professionals, marketers, and anyone eager to strengthen the bond between brands and their audiences.
Event Date/Time:
🗓️ Wednesday, May 14, 2025
🕥 11:00 AM ET (Eastern Time - US & Canada)
About Christina Garnett:
Christina is a fractional Chief Customer Officer and advisor with expertise spanning Fortune 500 companies to startups. She’s a sought-after speaker and thought leader, featured in Adweek, Forbes, PR Daily, and Entrepreneur. Her mastery of social media, customer experience, and community building has been showcased at INBOUND, Digital Summit, and through courses by HubSpot Academy, Semrush, and HeyOrca.
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This session is part of the Talks & Pros Series from Led by Community, hosted by Francisco Opazo.
We're thrilled to have Bettermode as our sponsor, supporting this series and empowering communities with innovative tools for engagement and growth. Learn more about Bettermode here.