Unlocking the Power of Client Relationships through a LifeCycle Approach

​You have B-B / enterprise customers - Congratulations! Do any of these scenarios resonate with You?

• ​​Unexplained delays in project completion & delivery

• ​​Going from one fire-drill to another

• ​​Customer does not understand the value you bring

• ​​Churn rate is high or low renewals

​​Come to an interactive workshop to learn & share best practices, tips and success stories that will help you level up your customer experience game.

​​Who Should Attend

• ​Your start-up has 3-4 b-b/ enterprise customers. These could be pilots to contracts. Ideally, has at least a few paying customers

• ​Your start-up is late seed & beyond

• ​Founders, Chief Revenue Officer, COO/ responsible for the whole customer lifecycle

​Workshop Objectives & Learnings

• ​Identify pain points in customer journey

• ​Develop deeper understanding of their own customer’s journey

• ​Identify areas of improvement

• ​Engage in real-time problem solving 

• ​Learn about quick fixes, best practices and Client Success 

​Agenda

​​4:00 - 4:30: Registration and Networking

​4:30 - 4:40: Unlocking the Power of Client Relationships through a LifeCycle Approach:  Introduction + Pain Point Identification 

​4:40- 5:00 Mapping Your Customer Journey (20 minutes) [small group activity]

• ​Client Journey and Milestones overview

• ​Mapping Exercise:

​5:00- 5:20 Identifying Areas for Improvement & Prioritize based on Business Impact [small group activity]

• ​Breakout group reflections

• ​Group discussion

​5:20-5:30: “Quick Wins” & Post-Workshop Follow-Up 

• ​Recap the key takeaways from the workshop

• ​Additional Resources

​​5.30 - 6.00: Networking

​Additional Value:

• ​Template for mapping customer journey and identifying pain points

• ​An exclusive follow-up Q&A session to continue addressing individual pain points after they've had time to apply what they've learned. 30 min call with Reetu Gupta for the 5 participants