Unlocking the Power of Client Relationships through a LifeCycle Approach
You have B2B enterprise customers - Congratulations! Do any of these scenarios resonate with You?
Unexplained delays in project completion & delivery
Going from one fire-drill to another
Customer does not understand the value you bring
Churn rate is high or low renewals
Come to an interactive workshop to learn best practices, tips and success stories that will help you level up your customer experience game.
Who Should Attend
Your start-up has 3-4 b2b enterprise customers. These could be pilots to contracts. Ideally, has at least a few paying customers
Your start-up is late seed & beyond
Founders, Chief Revenue Officer, COO/ responsible for the whole customer lifecycle
Workshop Objectives & Learnings
Identify pain points in customer journey
Develop deeper understanding of their own customer’s journey
Identify areas of improvement
Engage in real-time problem solving
Learn about quick fixes, best practices and Client Success
Special thanks to our sponsor, ICICI Bank, for supporting this session.
Agenda
4:00 - 4:30: Registration and Networking
4:30 - 4:40: Unlocking the Power of Client Relationships through a LifeCycle Approach: Introduction + Pain Point Identification
4:40- 5:00 Mapping Your Customer Journey [small group activity]
5:00- 5:20 Identifying Areas for Improvement & Prioritize based on Business Impact [small group activity]
5:20-5:30: “Quick Wins” & Post-Workshop Follow-Up
5.30 - 6.00: Networking
Additional Value:
Template for mapping customer journey and identifying pain points
An exclusive follow-up Q&A session session with the host to continue addressing individual pain points
Workshop Facilitator
Reetu Gupta, Founder Pistachio
Pistachio partners with organizations to build, optimize, and scale world-class customer success and implementation functions. We empower businesses to accelerate growth, maximize customer retention, and deliver exceptional value throughout the customer journey.
Location: FalconX Boardroom