​In the L&D world, success stories, lessons learned, challenges faced, and results achieved are often closely guarded secrets. In a rapidly evolving world, the importance of open-sourcing our projects becomes even more prominent.
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At this week-long event, we're focusing on a critical aspect of L&D: measuring ROI. It's a challenge we all grapple with, but it's also a key to success. By openly sharing our experiences and insights, we can demystify ROI in L&D, learn from each other, and collectively raise the bar for success.

​Feel free to join the sessions that better fit your timezone and needs.

​Agenda

​🗓 October 16th, 11 AM CEST - Measuring the transformation of first-time leaders with Bo Dury

​The professional services industry is known for its intense pressures. Consultants must deliver top-notch work promptly and meet client demands. Upon promotion to manager, they not only guide their teams but also seek new business, moving beyond their analytical roots to embrace leadership roles. How can we tie this transition to tangible business value and learning challenges? How can we assess the effectiveness of the Management Fundamentals program for these new managers? In this talk, I'll discuss our three-year journey of insights, improvements, and future plans to enhance both individual and business outcomes.

​🗓 October 16th, 5 PM CEST - Beyond the Tape Measure: Evaluating a Bra Fitting Experience Program in Retail with Ryan Viehrig

​Ryan will delve into the measurement journey of a 12-week virtual certification program aimed at enhancing product and service expertise in select retail locations. You'll gain insights into their comprehensive approach, from defining success KPIs to executing measurement methods and communicating results effectively to stakeholders.

​🗓 October 16th, 5:50 PM CEST - 20x ROI: Improving First Contact Resolution for Customer Service Agents with Eric Grant

​Eric will share insights from their experience in developing a game-changing training program aimed at enhancing first contact resolution for customer service agents. Discover how they achieved an impressive 20x ROI by tracking cost savings and learn about the customized analytics and coding techniques employed. This presentation is a valuable resource for those looking to optimize customer service operations.

​🗓 October 16th, 6:40 PM CEST - Measuring The Effectiveness of Leadership Development - Making It Personal, Relevant & Impactful with Jim Sellner

​There are four audiences to address in Leadership Development Programs - the organization, the buyers, the leaders and the team members. The challenge is to make sure each of them is actively engaged and informed in the delivery and measuring of the effectiveness of the program. Vivo Team's ways for doing that is in the process of diagnosing, analyzing, predicting, prescribing, reviewing, evaluating the business results. In this session we'll use a case study to see the practical applications.

​🗓 October 17th, 9:50 AM CEST - Measuring ROI in Leadership Development with Hormazd Mistry

​Decades ago, the duly elected legislative mandate resulted in police agencies standing up tactical assault teams for the "War on Drugs." By design, the teams had "tough cops" who knew how to "take the gloves off." Over time, the costs of; complaints, liabilities, injuries, and community mistrust around such teams brought into focus how this approach could press the boundaries of constitutional credulity if approached incautiously. Charles "Chip" Huth was a leader charged with "fixing" one such team. Traditional methods fell painfully short; however, when Chip's mindset began to change, the team was able to exceed all expectations, tripling strategic objectives while eliminating community complaints. The result was an inexpensive solution tackling an expensive problem delivering a huge ROI.

​🗓 October 17th, 5:00 PM CEST - Suzano's Digital Academy. The ROI Measurement Case Study with Nathan Caressato

​Suzano's Digital Academy has proven to be a resounding success. Over four years, more than 500 employees were trained in digital skills, resulting in over 100 practical projects. These projects generated over R$ 25 million (approximately 5 million dollars) in value for the company. Beyond financial gains, Suzano noted operational improvements, a reduction in environmental impact from certain projects, and a heightened appreciation for technology's role across the organization. Nathan will bring forward the story of how the Academy was built and its impact was measured.

​🗓 October 17th, 5:50 PM CEST - Cost Savings Through Learning with Krysta (Orzel) Van Ranst

​Krysta will provide insights into the implementation of a transformative program within a construction management company. Discover how this full-day, in-person initiative reshaped the organizational culture, focusing on key principles such as effective communication, mutual support, and enhanced accountability. With engaging elements like role-plays and simulations, this program was attended by employees at all levels, leading to remarkable behavioral changes and substantial reductions in major losses.

​🗓 October 17th, 6:40 PM CEST - A Case Study on Evaluating Compounding Skills with Sarah Larson

​Gain an understanding of evaluating the Return on Investment (ROI) for compounding soft/power skills in employee development. Traditional metrics often fall short when it comes to measuring the gradual growth of skills like leadership and communication. This session provided actionable insights into redefining evaluation strategies, focusing on key areas: performance, engagement, retention, and internal mobility.

​🗓 October 18th, 9:00 AM CEST - Making measuring simple - An example from onboarding with Madlen Medina

Measuring impact doesn’t need to be complicated. In this talk, I‘ll share with you how we measured the impact of the onboarding reboot we did to help a company onboard 180 people in one year while being acquired. The simple approach we took will challenge your perception of how to choose your metrics to demonstrate impact. It will inspire you to get started right there where you are.

​🗓 October 18th, 5:00 PM CEST - Increasing Engagement & Retention Through Career Development Clarity with Kristen Yealy

Kristen will take you through their journey as the first Head of Learning and Development, tasked with addressing declining employee engagement related to career advancement understanding. Discover how they successfully built and implemented a comprehensive career pathing infrastructure, resulting in a  15% increase in employee understanding within just six months. Gain insights into the key elements of this transformation, from defining competencies to fostering a growth mindset and improving feedback culture.

​🗓 October 18th, 5:50 PM CEST - Oops, are we measuring valuable data? with Andrej Dudáč

​Andrej will share his experience in measuring learning transfer, drawing inspiration from Will Thalheimer's Performance-Focused Smile Sheets methodology. While not exclusively focusing on ROI, this case study provides a comprehensive perspective on factors influencing learning outcomes, including understanding, memory, motivation, and post-training support. Learn how this methodology has been applied within their company, leading to valuable insights into the learning process.