Fireside Chat with Latinos in Success!

​Unlocking the Psychology of Customer Success with Rachel Provan

​📅 Date: Wednesday, April 23, 2025
🕐 Time: 1:00 PM EST

​Dive into the fascinating intersection of psychology and customer success with Rachel Provan, a renowned expert who brings a unique perspective to building meaningful customer relationships. Rachel’s approach blends behavioral insights with actionable strategies, empowering CS professionals to better understand their customers, foster trust, and drive impactful outcomes.

​This fireside chat is perfect for those looking to elevate their emotional intelligence, improve communication, and deliver exceptional customer experiences.

​🎙️ Key Takeaways:

• ​The role of psychology in understanding customer behavior and needs.

• ​Techniques for building trust and rapport with customers.

• ​Strategies to navigate challenging conversations and drive retention.

​💬 Interactive Q&A: Connect with Rachel and gain personalized insights for your CS journey.

​Don’t miss this opportunity to explore how psychology can transform the way you approach customer success!