Energy Leadership for Customer Success
Stress Less and Achieve More: Shift Your Perspective and Enhance Your Relationships with Energy Leadership
Thank you to our new CuSP Sponsor, ChurnZero!
We are so excited to partner with you. Learn more about ChurnZero below.
Strengthen your power skill of resilience and learn how to leverage different energy levels to elevate personal and professional relationships and increase satisfaction in your life.
Understand the 7 levels of energy and the associated thoughts, feelings and actions.
Shift your mindset to see challenges as opportunities and increase engagement with customers.
Utilize various techniques and tools when feeling stressed.
Take Away: Leave with practical techniques to manage stress and enhance your resilience. Use a framework to help you stop reacting to triggers and instead respond with the energy level that gets you desired outcomes and win-win solutions with customers.
About the speaker:
Karin Knecht, CPC, ELI-MP, CCXE
Bi-lingual Expat / Leadership Coach - Consultant - Facilitator – Speaker - Author
Karin is an experienced expat and leadership coach, renowned for her expertise in learning & development and engaging facilitation. With fluency in English and German, and a rich background working across diverse cultures and countries, she excels at bridging cultural divides.
Drawing from over 20 years of coaching, mentoring, and leadership development across various industries, Karin specializes in empowering leaders to foster high-performing multicultural teams. Her guidance helps clients craft actionable plans that yield mutual success, positioning them as inspiring and effective leaders.
She has a hospitality diploma and a variety of certifications, including CPC (Certified Professional Coach),
ELI (Energy Leadership Index) Master Practitioner and CCXE (Certified Customer Experience Executive).
Her purpose of ‘Making a Difference - One Leader at a Time’ empowers leaders to embrace authenticity, positivity, and confidence.
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About our sponsor(s):
Big thank you our new CuSP Sponsor ChurnZero !
ChurnZero is the platform and partner for customer growth. They provide game-changing software to understand, strengthen, and grow your customer relationships by connecting AI, analytics, and automation to the customer experience.
ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you exactly what customers want and need, and why. Your team will be able to create hyper-personalized communications and strategic journeys at the touch of a button. Best of all, ChurnZero grows with your business, so you can increase revenue and retention, and succeed at scale.
Learn more at www.churnzero.com
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Thank you to our space partner, TeamWorking by TechNexus!
Born out of TechNexus Venture Collaborative, this is where the firms that are ready to scale find a home and grow. Be a part of the most connected community of entrepreneurs, innovators, executives and teams in Chicago.
TeamWorking is a flexible space that grows with you, without long-term obligations and has 100,000+ square feet of suites, offices, shared workspaces, and meeting space for up to 175 people.
Additional amenities include: 2 rooftop terraces, a fitness center and private shower rooms, a podcast studio and full editing suite, free printing, a business address, secure mail rooms, 7 stocked kitchens, wellness rooms, and private lactation rooms.
For more information, visit us at teamworking.vc or email us at collaborate@teamworking.vc
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ABOUT CuSP
Learn more about CuSP: A Customer Success Community and join our Meetup group: https://www.meetup.com/CuSP-A-Customer-Success-Community/
Volunteer With Us: https://forms.gle/QYuwRcp3vEaofATz7
Sponsorship Signups: https://cusp.typeform.com/to/hfo8vI
Speaker/Panelist Signups: https://cusp.typeform.com/to/x9oMId
QUESTIONS?
If you have any questions, please contact Swati, Kimberly, or Parul via the CuSP Meetup group or connectwithcusp@gmail.com.
Sponsored by Melo Associates, a Recruitment Firm focused on Revenue Protection and Revenue Expansion hiring. Check them out here: meloassociates.com
To learn more about the Customer Success Function, check out The Customer Success Association at https://www.customersuccessassociation.com/