⚡️Lightning Course: Customer Success 101
"I don't know where to start when learning about Customer Success."
"I want to feel more confident in my job as a Customer Success professional, but there's a lot that I don't know."
"I feel overwhelmed by all there is to know about Customer Success–I'm stuck"
These are just some of the conversations I have with people who are either actively transitioning to a Customer Success career or are new in their Customer Success roles.
You are not alone if you feel this way! But let's do something about it 😎
This Lightning Course on Customer Success 101 is here to help you learn the basics, understand the frameworks, and help you connect the CS dots.
In this 1.5-hour-long crash course, we'll cover:
Software as a Service (SaaS) & Customer Success
What is Customer Success?
KPIs/Metrics of Customer Success
The Customer Lifecycle in SaaS
The Customer Success Department / Different Roles
Customer Success Collaborating With Different Teams
What is a Customer Success Manager?
Responsibilities of a Customer Success Manager
Customer Success Methodologies and Frameworks
It's going to be jam-packed!
This event is for you if:
You are actively pivoting to a career in Customer Success. If you're unsure if CS is for you, this event may not be right for you.
You recently started your career in Customer Success. If you feel like you have some gaps in what you know, this event is perfect for you! We're going to get deep 🔥
This event is hosted by The Customer Success Project, a Customer Success Career Development organization.
