The CS Academy LIVE: Psychology in CS with Emma Lampert

​Understanding and applying psychological principles is crucial for effective leadership and team well-being.

This session with Emma Lampert explores the intersection of Psychology and Customer Success, focusing on how mindfulness, self-awareness, and emotional intelligence can enhance leadership, team dynamics, and customer relationships.

​We will delve into personal experiences and stories, practical strategies for cultivating self-awareness, addressing mental well-being in CS, and navigating the evolving landscape of CS leadership.