Agentic MCP for Support Teams: Workflows, Weaknesses & Resilience
Registration
Approval Required
Your registration is subject to approval by the host.
About Event
This workshop is all about connecting AI‑powered support agents to real‑world systems using MCP (Model Context Protocol). We’ll explore how to wire up actions (ticket lookup, refunds, notifications), handle failures gracefully, and fortify your workflows against security threats.
You’ll walk away with:
1. A hands‑on understanding of MCP and how it powers tool‑based support workflows
2. Real-world integration examples, and what can go wrong
3. Tactics for designing secure, resilient, agentic support systems that don’t just respond, but act
Perfect for: Support teams, ops leaders, AI builders, founders, and anyone designing tool‑augmented support systems.
Speakers: Marie Schneegans (CEO @ 14.ai) and Maya Czeneszew (Founding Engineer @ 14.ai)