Amplifying Success: Guy Nirpaz on Creating Winning Strategies
Join us for an insightful discussion with Guy Nirpaz, founder of Totango and current CEO of Perspective AI, who successfully raised $146 million to drive innovation in the Customer Success landscape.
Over the past few years, the conversation around Customer Success in SaaS and subscription businesses has evolved through three major shifts: from justifying its establishment as a separate function to defining its role within organizations and now to implementing best-in-class strategies.
Guy will explore how to transition Customer Success organizations from a defensive strategy focused on reducing churn to an offensive approach that emphasizes growth and innovation. He will highlight the importance of creating unique customer experiences that anticipate needs and recognizing customer achievements to build a culture of success.
This event is perfect for founders, leaders, and anyone involved in Customer Success eager to redefine their approach and drive meaningful results. Don't miss this opportunity to gain valuable insights from Guy Nirpaz on amplifying success in your organization!
Opening Remarks @ 9:30am PT
Join us for opening remarks with Dina Fattom, Member Success Manager at Founders Network, to get the latest updates from the Network and opportunities for getting involved.
Keynote Speaker @ 9:40am PT
Guy Nirpaz is the founder of Totango and the founder and current CEO of Perspective AI, where he continues to innovate in Customer Success and revenue growth strategies. As a pioneer in the Customer Success field, Guy has dedicated his career to advancing how organizations engage and grow their customer bases. During his leadership at Totango, he guided the platform to become one of the most trusted providers in Customer Success, helping global brands like SAP, GitHub, Schneider Electric, Dynatrace, and Aircall drive sustained revenue success.
In addition to his professional expertise, Guy is the founder of the Customer Success Summit, a premier event that connects leaders and experts across industries, and he is a sought-after speaker in the Customer Success community. He is also the author of "Farm Don’t Hunt: The Definitive Guide to Customer Success," which offers valuable strategies for Customer Success leaders.
Outside of his professional pursuits, Guy moonlights as the lead guitarist in a rock band based out of his garage in Palo Alto. He also has a unique background, having commanded a tank battalion and even grown oranges, showcasing his diverse interests and experiences. With a deep commitment to improving customer relationships and fostering success, Guy Nirpaz is a dynamic leader and an inspiring voice in the industry.
Stage-Based Roundtables @ 10:30am PT
Community Partners:
Jeff leads the Partnerships Team at Forecastr — a leading FP&A software company that helps startups create kick-butt financial models to impress investors, confidently raise capital, and effectively run their businesses better.
Jeff serves on the advisory boards of several startup companies and is an active angel investor. He's passionate about startups and enjoys working with founders and mentoring entrepreneurs.
Jeff is an experienced entrepreneur and was the founder and CEO of a successful consumer goods company that he rapidly grew from $1M in sales its first year to over $40M in annual revenue in its fourth year of operations and was ranked #138 on the Inc. 500 list of fastest growing companies.
Prior to founding his own company, Jeff was a partner at Beanstalk Partners where he led the sales and business development activities. He also served as the National Sales Director for a venture-backed tech startup where he generated over $45M in client contracts and developed the company’s channel partner program.
Jeff has a degree in accounting and graduated Magna Cum Laude from the University of Utah. After receiving his MBA in Finance from the University of Utah he served as the Vice President of Investments for Sentry Financial Corporation.
Guests Are Welcome!
Please bring a guest! Every member can bring one (1) guest to each event. Each guest must be a full-time tech startup founder so they can bring new perspectives, skillsets, and experience to your chapter.
All guests must be full-time tech startup founders and you can register them directly on this function page. See How to Register a Guest here.
Confidentiality Policy:
All information shared within Founders Network is strictly confidential. We are built on a foundation of trust, and the community takes confidentiality seriously. Investors, members, and staff all share experiences and opinions off the record. In this roundtable forum, we continue to model our fnValues of Reciprocity, Humility, Authenticity and Inclusivity.