​We have an exciting opportunity for Welsh third-sector organisations to join us on a design challenge.

​​We will explore how digital can improve your service for your users by following the Discover, Define, Develop process.

​💡Aims

• ​​Provide participants with the knowledge and skills to design person-centred digital services.

• ​​To inspire them to take advantage of digital approaches to save time and maximise social impact. .

​🧑‍🏫 Learning outcomes

​​​During the course, participants will:

• ​​​​Get the opportunity to solve a real-life challenge your organisation is facing

• ​​​​Dedicate time and space to test out new ways of working

• ​​​​Learn new things about your organisational challenges and needs

• ​​​​Receive mentoring and guidance from digital experts

• ​​​​Learn how to implement digital tools effectively by following the Service Design process 

• ​​​​Experiment with new digital tools

• ​​Gain access to resources

​We encourage two people per organisation to attend the course (although this is not essential). Each person needs to register individually.

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​​📅 Course structure

​Over the ten weeks, there are only three dates you need free in your calendar.

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​Discovery phase

​1. Introduction Webinar: 7th May 10 am - 1 pm [ONLINE].

• ​The course starts with a half-day webinar where you’ll be introduced to the service design methodology, what the process looks like, and how to better understand user needs.

• ​You’ll then have four weeks to complete a piece of discovery research focused on understanding where you could be saving time. We recommend you allow 2-3 hours per week to complete this research.

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​Define phase

​2. Prototyping Workshop: 4th June, 9.30 am - 4.30 pm, location TBD [IN-PERSON]

• ​​During this face-to-face interactive workshop, you will be guided through activities to design a new digital prototype of your service.

• ​We will provide lunch and refreshments. We will also reimburse your travel costs. Please contact lucyp@promo.cymru to arrange this after the prototyping workshop.

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​Develop phase

​You’ll have six weeks to test your solution and gather results.

​3. Closing Webinar: 16th July, 10 am - 12 pm, [ONLINE]

• ​At the end of the ten weeks, you'll attend a closing webinar where you will share what you've learned throughout the course and celebrate what you've achieved.

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​Self-study tasks

​In between, you’ll be guided through a series of activities that you can complete on your own time.

​We recommend that you allow 2-3 hours a week for the course.

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​Mentor meetings with trainers

​You’ll also have two (or more if you like) mentor meetings with the trainers to catch up on how you're doing and to support you with your project.

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​🌟 Who is this course for?

​This course is for Third Sector Organisations based in or delivering a service in Wales.

​​​We encourage two people per organisation to attend the course (although this is not essential). Each person needs to register individually.

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​🚀 What is Newid?

​​Newid promotes good digital practice across the third sector in Wales. We do this by providing training, support and information. It is a partnership between ProMo Cymru, Cwmpas and WCVA and supported by The Centre for Digital Public Services.

​See more of our work on our website.

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​💰 How is this course funded?

​Welsh Government is funding the facilitation of the course through Newid.

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​If you have any other questions, please contact joe@promo.cymru

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​​Diolch yn fawr.