The Art of Research Communication

​Every research team struggles with the same challenge: how to communicate insights in a way that actually changes minds and drives action.

​In this session, Jesse Livingston, ServiceNow’s first dedicated research communications manager, will share his playbook for making research resonate. Jesse will explore how storytelling, structure, and strategic timing can elevate research from informative to unforgettable.

​He’ll walk through his 4-part framework: Distilled, Dramatic, Targeted, and Timely, using real-world examples and communication tactics. He’ll also share how to use AI to simplify and rephrase research language into plain, concise terms, helping you improve how you share insights across your org.

​Whether you’re a UX researcher, research operations leader, or design/product team member working with customer insights, this session will give you the tools to scale research communication, make findings more accessible, and ensure your work actually drives decisions.