Built to Stay: Designing Customer Experiences that Drive Loyalty & Impact
Join us for a hands-on workshop designed to help you craft powerful customer experiences that drive loyalty and retention. Topics include:
Customer empathy, and why it matters as a biz owner
The purpose of validating ideas through customer discovery and understanding
Systems, automations and workflows to create a better client experience.
A clear action plan to create a better client experience in their business in the next 30 Days.
Doors open at 11:30 AM for pre-workshop lunch & networking. The workshop will take place from 12 PM to 1 PM.
Not an Ampersand Studios Member? Enjoy a day pass, on us!
Get to know our speakers:
Jessica Murray, Empower - Founder of Empower, dedicated to leveraging business operations and strategy best practices to drive success for businesses and their owners. With extensive experience spanning seed-stage startups and innovation at global publicly traded companies across industries, she’s assumed leadership roles in functional areas of business operations, strategy, product development and go-to-market (GTM). Her multi-disciplinary background equips me with a distinctive perspective and the proficiency to implement impactful change within businesses at various stages of growth.
Melissa Jones, 3816 Creative - Owner of 3816 Creative, a full-service marketing agency based out of Nashville, TN. An award-winning UX Design professor as awarded by Fortune magazine, she is passionate about user experiences that build authority and empathy. Past clients include: Evernote, Grana, Artifact Uprising, Realtracs and Premiere Transportation. On her days off, you’ll find her with a latte macchiato in hand, exploring spots around town with her goldendoodle, Tucker.