Public Sector Innovation: Evaluation and GOV.UK Chat

​This session is part of the Introduction to Political Technology course at Newspeak House, open to faculty and fellowship candidates only.

​The second seminar of the Public Sector Innovation module.

​Getting funding and support for ideas, in the public sector and beyond, will often rely on showing (hopefully robust) evidence about what effect you're having, and how that's helping people. We'll run through what a good product evaluation looks like, a few interesting approaches, and good examples on how they can be used to generate funding and support (or whenever they just get ignored)

​Case study: GOV.UK Chat, a new and experimental AI-powered chatbot created by the Government Digital Service that hopefully allows users to get quick, personalised answers to their questions based on GOV.UK guidance. We'll do a bit of a deep dive retrospective into the service, what worked, what didn't, why it got created, and how you can apply that knowledge to making change happen.