DESIGNING FOR THE “EMPTY CHAIR”

​The global pandemic has accelerated digital transformation in 2020 and the pace of change will only continue in 2021 and beyond. Human-centred design principles are central to delivering a great experience for your people as they navigate to a better normal.

​Leapgen calls it “designing for the empty chair”, a methodology that focuses on designing experiences from the perspective of the end-user (your people). This is to enable you to put them at the centre as you reimagine and redesign processes and technology that delivers optimal solutions that engage your people and deliver high impact HR for your organisation.

​In this session, we will walk you through Leapgen’s model for Experience Design with a particular focus on building user personas; and how to apply these to map their journeys and develop scenarios that will help to evaluate, select and deploy the right solutions.

​We will then lead a discussion with senior leaders that will provide multiple perspectives, experiences, and insights on delivering the ultimate people experience.

​Disclaimer: The event organisers will be compiling a registration list that will be used by them to disseminate information about the webinar before and after the event & related aspects with regard to the webinar topic.