Mastering Feedback: from Miscommunication to Closed-Loop Information

​In this session, we will be helping organizations, business owners and team leaders rethink how feedback is sought, interpreted and acted upon in their organizations. You’ll learn strategies to transform frustration into clarity, making feedback more constructive, actionable, and valuable.

​We'll explore 6 key elements of Feedback. These elements will provide a new perspective on what your current feedback system looks like, where there are gaps, and what can be changed to give & receive the type of feedback that is valuable, useful and usable.

​Here's a preview of the 6 lessons:

• ​Direction of the Feedback - what's the purpose of the feedback and where is it currently taking you?

• ​Timing of the Feedback - are you asking for feedback at the wrong time?

• ​Voice of the Feedback - which feedback is the loudest vs the wisest?

• ​Interpreting the Feedback - what's being said between the lines of the feedback received?

• ​Repercussions of the Feedback - are people comfortable giving you the hard truth or are there power imbalances influencing the feedback given?

• ​Feedback of the Feedback - how are you acknowledging the feedback that was received?