Network Authentication and Fraud Prevention 101 - How can it make a difference to your call centre?
Network Authentication and Fraud Prevention use signalling data from a phone call either to confirm that the call originated from a device known to be in the possession of the customer (authentication) or to detect when the call has originated from a device, location or network indicative of suspicious behaviour (detection).
Matt Smallman will deliver this educational session with real-life examples provided by Chris Wade.
What is Network Authentication and Fraud Prevention?
How can it prevent fraud?
How can it improve customer experience?
How can it improve efficiency?
Matt's presentation will be followed by an open question-and-answer session hosted where you will have the opportunity to ask questions that are relevant to your particular application.
About our Speakers
Chris Wade is the product manager for Smartnumbers Protect, which helps the UK's largest banks prevent fraud in their contact centres.
Matt Smallman is the author of “Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience”, a book based on his more than a decade’s experience transforming the security processes of the world’s most customer-centric organisations.
Matt’s mission is to remove “Security Farce” from the call centre and all our lives. All organisations need to secure their call centre interactions, but very few do this effectively today. The processes and methods they use should deliver real security appropriate to the risk, with as little impact on the caller and agent experience as possible.
Matt works as an independent consultant engaged by end-users of the latest authentication and fraud prevention technologies. As a direct result of his guidance, his clients are some of the most innovative users of modern security technology and have the highest levels of customer adoption. He is currently leading the business design and implementation of modern security for multiple clients in the US and UK.
Sponsored
This session is sponsored by Smartnumbers. You will be given the option of providing your details to Smartnumbers during the event registration process so that you can receive a copy of their eBook - Network Intelligence: A Modern Approach to Authentication and Fraud Prevention
Connectivity
This event will be hosted online using Zoom. Please check that you can connect from your network (https://zoom.us/test).