AMA with Loom's 1st Customer Support: Susana de Souza

​Join us for an exclusive, intimate AMA with Susana de Sousa, the 1st Customer Support hire at Loom!

​​This is part of an exclusive "First Employee" AMA series - intimate, unrecorded conversations with the people who actually built these companies from day one. No consultants, no third-hand knowledge - just real experience from someone who's been in the trenches.

​Often, founders manage customer support themselves until the volume of customer inquiries in the Slack channel becomes too overwhelming, and then they hire someone. However, they view customer support as reactive vs proactive. Truly exceptional companies are treating customer support as a feedback source to incorporate into the product such that the experience is so seamless that people don't need customer support to begin with - it's proactive. Odds are, all of you have used Loom at least once in your lives. Come and learn how the product was designed to be so seamless and have the best support for its customers.

​​Perfect for: founders, early-stage teams, customer support experts, and people who want more beautiful software and are curious how it's made.

​​This session will NOT be recorded to encourage open, honest conversation. 🎯