AI-Driven CX—Streamline Communications & Scale Retention

​Today’s customers expect seamless, personalized interactions—whether they’re on chat, email, social, or phone. Join us July 29 for an executive panel with Sid Banerjee (CSO, Medallia), DeLu Jackson (CMO, ADT), Wayne Simmons (CMO & Global Customer Excellence Lead, Pfizer), and Trish Wethman (CXO, Pontem Technology Partners) to discover how AI and data-driven workflows are unifying customer communications, empowering reps, and boosting retention.

​Learn how leading brands are expanding contact center capabilities to orchestrate every touchpoint, leverage real-time insights, and automate tasks—so they can deliver consistent, high-impact experiences at scale and drive measurable ROI.

​Key Takeaways

• ​Omnichannel Orchestration: Use AI to unify chat, email, social, and voice into a single, seamless customer journey.

• ​Data-Powered Personalization: Turn conversational data into targeted actions that anticipate needs and deepen loyalty.

• ​Rep Enablement & Automation: Automate routine tasks—like routing, knowledge retrieval, and follow-ups—so agents focus on high-value service.

• ​Retention at Scale: Deploy AI-driven insights and workflows to improve NPS, reduce churn, and maximize lifetime value.

​Speakers

• ​Sid Banerjee, Chief Strategy Officer, Medallia

• ​DeLu Jackson, Chief Marketing Officer, ADT

• ​Wayne Simmons, CMO & Global Customer Excellence Lead, Pfizer

• ​Trish Wethman, Chief Experience Officer, Pontem Technology Partners

​If you’re rethinking your CX strategy—register now to learn how AI-powered communications can transform every customer interaction into a loyalty driver!