WEBINAR - Executive Strategies for Observability: Enhancing Customer Experience and Maximizing Business Value
Customer experience is more crucial than ever, and observability is at the core of ensuring seamless digital interactions. Join us for a panel discussion moderated by Bill Hineline, who will share insights on how executive leaders can develop an observability strategy that drives business value while enhancing customer experience with leaders from Zendesk and Lightspeed Commerce.
Speakers:
Bill Hineline with over 17 years at United Airlines, Bill brings unparalleled real-world experience in bridging the gap between complex IT operations and business outcomes. He’ll provide actionable strategies for building an observability framework that optimizes performance, minimizes downtime, and keeps customer experiences friction-free. In this session, you’ll learn how to move beyond data overload and focus on what really matters—aligning your observability investments with business goals.
Fred Moyer is an observability and monitoring engineer, architect, and strategist. He has worked for startups, PE-backed companies, and public companies including Symantec, Zendesk, and J.P. Morgan. Out of necessity, Fred found himself inventing the Zendesk Inverse Cumulative histogram several years ago which allows one to measure latency to a high degree of accuracy using commodity TSDBs. He received an award from Google's Istio development team for developing their first community adapter. Fred is an industry authority on the subject of Service Level Objectives, histograms, and measuring latency at scale, as well as earned the moniker "Observability Economist" for his expertise in how to manage observability at scale economically.
Shruti Venkatesh is a dynamic engineering leader with a track record of scaling organizations and delivering high-value technical solutions in fintech, SaaS, healthcare, and e-commerce domains. She currently drives product and data engineering for merchant financing solutions at Lightspeed Commerce. Previously, Shruti led cloud infrastructure at CRE SaaS startup, View The Space, and spearheaded critical initiatives at e-pharma startup Capsule, including their COVID-19 vaccination offering. Shruti excels in building robust, scalable systems and nurturing engineering talent across diverse industries. She is also an active advocate for diversity and inclusion in tech and is committed to mentoring and supporting the next generation of engineers.
Key Topics:
Executive Strategy for Observability: How to prioritize observability as a business enabler, not just a technical function.
Improving Customer Experience with Data: Leveraging observability to prevent outages, improve app performance, and enhance customer satisfaction.
The Right Metrics for Actionable Insights: Avoid the "collect everything" mentality and scope your metrics to focus on insights that drive business performance.
Creating a Sustainable Logging and Monitoring Strategy: Best practices for ensuring long-term observability success, even in fast-growth environments.
Why Attend?
Executive-Level Insights: Best practices for navigating observability challenges at scale and turning them into strategic advantages.
Customer-Centric Focus: Understand how observability can directly influence and improve customer experience across digital platforms.
Scalable Solutions: Get practical advice on creating a metrics-driven strategy that balances innovation, cost management, and operational excellence.
Who Should Attend?
Executives in Engineering and Observability
DevOps and Site Reliability Engineers (SREs)
Anyone looking to align observability practices with business growth and customer success