"The Heart Habit" - a connection toolkit for leaders who care
The 5 Most Common People Problems & The Emotions Behind Them
You and your team have important work to do. You’re busy helping clients, creating new products, and delivering on your goals and mission.
But Tim won’t stop complaining about the new payroll tool, Marilyn’s burning out but refuses to ask for help and on top of it all, Allen leads your tech team and you get consistent complaints that people feel micro-managed and anxious which is putting your most expensive roll-out at risk.
It seems like no matter what you try, people and their emotions get in the way.
Whether it’s interpersonal conflict, burnout, challenges at home, miscommunications or misunderstandings, you’re frustrated and unsure how to help people get work done without becoming a heartless mule herder.
Wouldn’t it all be easier if it all the people issue would disappear?
Problem is, people represent your most valuable asset.
How far could you really get without them?
You can’t leave them behind, actually.
But if you can’t leave ‘em and you can’t keep going this way, what are you to do?
You need to learn to connect, to tend to people’s feelings in a way that makes them feel seen, safe, and heard so they can get back to work.
What you will learn in this session:
Name the emotions behind the 5 most common People Problems.
Learn to listen without strong feelings derailing progress.
Walk away with a toolkit of specific phrases and behaviors guaranteed to breakthrough disconnection (and build trust.)
Change your mindset about feelings from “uh-oh” to “let’s go!”
Life Before Connection at Work
You’re in a 1:1. The person you’re talking with is getting a bit heated, going on and on with their complaints. You feel helpless to steer the conversation back into calm waters. Your palms are sweating. The clock is ticking. You’ve got to solve this problem for them, too?!
Life After Connection at Work
You’re in a 1:1. The person you’re talking with is getting heated, going on and on with their complaints. You see this for what it is: emotions & feelings. It’s a data point. You think to yourself, “wow, this really matters to them.” You say the thing that makes them feel heard. All of a sudden you’re talking together about a new, creative solution—one that you didn’t have to come up with.
Learn The Heart Habit
Join our webinar this Friday to learn The Heart Habit.