From Team Engagement to Superior CX: A Masterclass
Struggling to convince the leadership of the value of an initiative, unite people with opposing ideas together on a project, or make lasting changes within your journey mapping project and beyond?
This is not about your ability to influence others, personality, or innate talent. It’s all about engagement—the art and science of creating a unified “we.” The good news is that engagement can be learned.
Join our workshop to discover how you can apply psychological principles from CX and journey mapping to enhance stakeholder, manager, or customer engagement and drive success.
📄 What you will learn:
3 types of engagement. Understand and lead people through the three types of engagement for maximum impact.
Scaling engagement. Discover six key levers to scale engagement in a project, within, teams, and across organizations.
3-step change program. Learn the program to turn the odds in your favor.
5 instant engagement techniques. Master five techniques to instantly engage anyone, anywhere, at any time.
During the masterclass, you'll not only learn but also put into practice the newly acquired engagement skills. To get most out of the session, make sure to join with your mic and camera ready — we'll have a short breakout room practice in the middle.
🎤 About the speaker
Scott Gould is an author, speaker, and consultant on the subject of engagement. He examines the concept of engagement at a universal level, exploring how people engage with ideas, things, and each other.
As a consultant, Scott works with a diverse range of organizations on how they engage their employees, customers, and communities, with clients including the United Nations, Adobe, ECOMMPAY, UNICEF, and the KION Group.
About organizers
UXPressia is an all-in-one cloud solution for understanding customer, user, and buyer experience, engaging teams, and driving successful digital transformation. Visualize your customers' journeys, create personas and impact maps, analyze touchpoints in multi-channel interactions, and invite teammates to collaborate in real time. Export designer-quality maps and personas and present them right from your browser online.
🎥 The event is going to be recorded.