

System Strong: How Leading Franchises & Multi Unit Locations Train, Engage, and Grow with Precision
Who Should Attend:
Multi-location brand founders & operators
Franchise executives in food, fitness, wellness, and services
Ops, training, and L&D leaders
Customer experience and brand innovation teams
Tech partners enabling scale in comms, training, or loyalty
What to Expect:
Real stories from operators growing from 5 to 500 locations
How to train teams and shape customer experience through branching story journeys
Group Challenge: Design your “Franchise Stack of 2030” in curated breakout pods
Tech Spotlights: Meet tools that drive scale without sacrificing experience
Growth at scale doesn’t just require good systems—it requires strong stories, clear feedback loops, and tools that adapt to each customer, region, and frontline team.
Join us for a hands-on session focused on the operational and brand-building challenges of growing multi-location businesses. Whether you're leading a restaurant chain, wellness studio, retail brand, or service franchise, this session is designed for operators who want to scale without compromising customer experience, culture, or agility.
We’ll explore how AI-powered storytelling, smart comms tools, and ops-focused feedback design can support consistent execution across markets—while giving local teams the tools to thrive.