​OUTLINE

​Workplace conflicts are inevitable, but effectively managing them is crucial for maintaining a productive and harmonious work environment. This 2-day course equips professionals with the skills to identify, navigate, and resolve conflicts in a constructive manner. Participants will explore the root causes of workplace disputes, different conflict resolution styles, and practical strategies for fostering collaboration.

​

​Rooted in the African workplace context, this course addresses cultural dynamics, communication barriers, and power imbalances that influence conflicts. Through interactive case studies, role-playing exercises, and mediation techniques, participants will gain confidence in handling difficult conversations, defusing tensions, and creating a positive organizational culture.

​

​By the end of the course, attendees will have a deeper understanding of conflict dynamics and will be equipped with practical tools to manage disputes effectively, ensuring a more cohesive and engaged workforce.

​

​Course Outline: Workplace Conflict Management

​Day 1: Understanding Workplace Conflict

• ​Introduction to conflict management in the workplace

• ​Common causes and types of workplace conflicts

• ​The impact of unresolved conflicts on team dynamics and productivity

• ​Cultural considerations and conflict management in the African workplace

• ​Conflict resolution styles: Identifying your approach

​

​Day 2: Practical Strategies for Conflict Resolution

• ​Effective communication techniques for conflict resolution

• ​Active listening and emotional intelligence in conflict management

• ​Mediation and negotiation skills for workplace disputes

• ​Strategies for de-escalating tense situations

• ​Preventative measures: Creating a conflict-resilient work culture

• ​Case studies and role-playing exercises

​Conclusion & Action Plan

• ​Key takeaways and implementation strategies

• ​Developing a conflict management plan for your organization

• ​Open discussion and Q&A session