Designing Delightful AI SaaS Experiences (why customers aren't using your AI features)
Join us for a hands-on workshop where we unpack what makes or breaks AI-powered SaaS experiences (from usability to conversion)
Some AI features feel untrustworthy and clunky, while others ✨magical. Find out why.
In this hands-on workshop, we’ll break down real-world AI-enhanced SaaS flows, dissect what’s working (and what’s not), and get tactical about how to design AI experiences that engages and converts.
Who is this for?
B2B & B2B2C builders, product managers, and designers shipping AI into real products
Folks building SaaS, internal tools, dashboards, CRMs (software other teams rely on)
What You’ll Take Away
Actionable design patterns behind high-trust, high-usability AI products
A framework for spotting friction in AI workflows before users disengage
Candid peer-based feedback on your own AI feature or flow
Agenda
3:00 pm | Live tear-downs of well-known B2B AI tools
3:30 pm | Split into breakouts where you can bring-your-own-AI feature or product for candid, constructive feedback from peers
3:50 pm | Sharing & closing
About the host
Isabella Yamin is the founder of CarbonCopies, where AI-powered personas act like your toughest users—and show you exactly where your UX breaks. She works with product teams to pinpoint conversion drop-offs and trust gaps in AI features before they launch. Expect concrete UX insights, live product teardowns, and no room for hand-wavy advice.