The Fundamentals of Developing an Engaged Customer Community with Erica Kuhl, former VP Community @ Salesforce

​Erica Kuhl has 18 years of experience in Enterprise community-building. As the former VP of Community for Salesforce, where Erica saw the company grow from 176 to 49,000 employees, she had to build everything from scratch including the strategy, programs, and ROI metrics. What Erica built had a profound impact on the company’s sales pipeline, deal sizes, product adoption, customer retention and number of customer advocates. Now, as a community consultant, Erica is committed to passing on her knowledge and experience to everyone looking to invest time, money and resources into building community.

​Join us on December 6th to learn more about the fundamentals of developing an engaged customer community, such as:

• ​Defining business objectives and related community metrics

• ​Creating and refining growth and engagement strategies

• ​Proving the ROI of community to leadership

​You will have the chance to ask your questions directly to Erica. ​

​As part of the event, we will also match you with other vetted community-builders who are trying to solve similar challenges to you.

​-------

​Event format:

​First 30 minutes - Interview with Erica incl. audience questions

​Second 30 minutes - Audience split into peer groups of ~6 people, curated based on community stage and common challenges