Executive Session: Mid-Year Performance Review and Adjustments

​Moderator: COO Forum Member Josh Renicker, COO at Energy Access

​​Q3: Performance and Improvement

​Focus: Mid-year reflection, process optimization, and enhancing product/service quality. Focus on continuous improvement and customer-centricity to sustain momentum.

​July: Mid-Year Performance Review and Adjustments

• ​Focus: Reflecting on the year’s first half, adjusting strategies, and troubleshooting challenges. Mid-year pivoting and re-evaluating metrics.

​August: Quality Control and Continuous Improvement

• ​Focus: Enhancing product/service quality. Process optimization, continuous improvement strategies, and addressing quality concerns in manufacturing and production.

​September: Customer-Centric Operations

• ​Focus: Aligning operations with customer needs. How to integrate customer feedback into processes, improve delivery speed, and enhance customer experience.