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Events

 for a fun speed networking experience with other Customer Success professionals. Here is how things will go down:

​​👉 Participants will be broken up into 1:1 mixer rooms.

​​👉 Each mixer room will have a few prompts to start the conversation and will last five minutes.

​​👉 There will be a total of 8 mixer room rounds.

​​👉 Each round, we encourage everyone to connect on LinkedIn to keep the conversation going.

​​Boom! By attending, you'll meet and connect with eight new CS professionals.

CS Speed Mixer 

Welcome to #CSOfficeHours! This is a space for everyone interested in Customer Success to come and ask questions, share advice, and connect with other CS professionals. 

Jan Young, Founder & CCO of JanYoungCX, facilitates the sessions. Guest co-hosts often join or host, and there is a new topic each session. Questions and insights are all valuable— Everyone contributes!

To learn about the weekly topics, be sure to join the LinkedIn group:  

https://www.linkedin.com/groups/14089431/

Follow #CSOfficeHours on LinkedIn, connect with Jan on LinkedIn at JanYoungCX and select the 🔔 for updates.

CS Office Hours is co-sponsored by CS Insider & JanYoungCX.

JYCX CS Office Hours with Jan Young & Guests

Professional Integrity is a core strength for CSMs - maintaining ethical behavior and keeping professional principles and values.

That is the theory, but how can it be practiced effectively and lead to successful customer engagements?

You are invited to join a panel hosted by CS Insider to hear about real-life customer success dilemmas in which you are expected to leverage your professional integrity. 

For example, how to best handle supportive stakeholders facing internal politics or struggling to drive new agendas in their organization.

Our guests, Amber Monroe, Peter Armaly, and Rachel Provan, will share their experience and insights about these challenging interactions.

The panel will take place on November 22nd and be moderated by Guy Galon.

Keeping Your Integrity as a CSM

ASK US ANYTHING ABOUT breaking into Customer Success - wait, really, anything?!

​You definitely don’t want to miss out on CS Insider’s ask us anything webinar.

Breaking into CS AMA

Join our transformative webinar and discover how to 10x your productivity using ChatGPT, the AI that's revolutionizing the way we work. We’ll explore the science behind productivity, what’s holding us back, and how to leverage ChatGPT to revolutionize your approach to tasks and finally unlock your full potential.

In this game-changing webinar, you'll learn how to:

Don't miss this opportunity to unlock the secrets of maximizing productivity with ChatGPT. Register now and propel yourself toward unprecedented success!

How to Use ChatGPT to Get Sh*t Done in CS

Is customer management practiced differently across the globe? How “localized” is the CSM profession? And how do cultural differences impact the approach to Customer Success? 

Join us for a tour and learn about “CS in APAC”. You will hear exciting stories from CS leaders from India, the Philippines, and Australia:

Thought Leader and Growth Consultant, Philippines.

, Director - Customer Success & Partner Management at SmartKarrot Inc, India

This webinar is hosted by CSInsider and moderated by Guy Galon.

CS In APAC

If you are in CS, looking to break into CS, or looking to grow your career in Customer Success, this bookclub is for you. We will assign certain chapters for you to read and come together once every few weeks to discuss. We also tend to invite the AUTHORs of the book to one of our sessions for some Live Q&A.

CS Book Club: The Seven Pillars of Customer Success by Wayne McCulloch

Join Jon Johnson from CS Insider for a fascinating webinar with Josh Schachter, Founder and CEO of 

 and Sergey Kondratiuk, Head of Data Science at UpdateAI. Over the past 5 years, Josh and Sergey have been working on NLP-based startups, and are excited to share their insights on the potential of ChatGPT.

In this webinar, they will discuss the origin and evolution of ChatGPT, a cutting-edge NLP tool transforming how companies handle post-sales workflows. They will also make predictions for ChatGPT's future and how it will evolve.

Moreover, Josh and Sergey will describe how ChatGPT can give customer success teams superpowers instantly and for free. They will delve into the specifics of how ChatGPT works, and demonstrate its capabilities in real time.

Finally, they will provide a vision for how ChatGPT and NLP will transform post-sales workflows in the mid to long-term future. This will be an exciting opportunity to learn from two experts in the field and gain a deeper understanding of how NLP is revolutionizing how businesses operate.

CS & ChatGPT

Come join us for a discussion on the evolution of customer success with Jan Young, Kristi Faltorusso, and Srikrishnan Ganesan! We'll talk about how CS has shifted in the past few years and how to prepare for where it's heading.

RPS Panel Discussion: The Evolution of Customer Success

CS Speed Mixer - Co-hosted with Preflight Community

 for a fun experience of speed networking with other Customer Success professionals. Here is how things will go down:

​​👉 Each mixer room will have a few prompts to get the conversation started and will last five minutes.

​​👉 Each round we encourage everyone to connect on LinkedIn to keep the conversation going.

​​Boom! By attending you'll meet and connect with eight new CS professionals.

Customer Success Speed Mixer

Join us for a discussion on Engaging Customers Strategically with Erika Villareal, Jon Johnson, and Joslyn Mure. Our panelists will cover how to leverage data to formulate strategy, as well as how external and internal factors shape strategy. This is great for new CSMs or even established CSMs who are curious about best practices and want to take their strategy to the next level.

RPS Series:  Engaging Customers Strategically

Are you pursuing a career in CS and don’t know where to start? Everyone wants a CSM with some previous experience, but you come from a different industry and have no background in CS?

If anyone ever told you transitioning into CS was not possible, we are here to prove that wrong by live examples.

We will be gathering to discuss the struggles and share tips on how to break into CS by having experience within non-related industries (or so we used to think!).

That and so many more will be discussed! REGISTER to JOIN US!

Panelist Kevin Leonor, Carly Agar, and Nyasha Rucker will be joining our host & Co-founder of CS Insider Ashna Patel to share their so different yet well-rounded perspectives on common mistakes and the best practices.

*You will also get an opportunity to do a live AMA at the end so if you are struggling or stuck trying it break into CS, this will be your opportunity to learn & break free!! Join us!

RPS Series: Rising from the Struggle - Breaking into Customer Success

​👉 Participants will be broken up into 1:1 mixer rooms.

​👉 Each mixer room will have a few prompts to get the conversation started and will last five minutes.

​👉 There will be a total of 8 mixer room rounds.

​👉 Each round we encourage everyone to connect on LinkedIn to keep the conversation going.

​Boom! By attending you'll meet and connect with eight new CS professionals.

ASK US ANYTHING ABOUT Customer Success - wait, really, anything?! 

You definitely don’t want to miss out on CS Insider’s ask us anything webinar. 

👉 Participants will be broken up into 1:1 mixer rooms.

👉 Each mixer room will have a few prompts to get the conversation started and will last five minutes.

👉 There will be a total of 8 mixer room rounds.

👉 Each round we encourage everyone to connect on LinkedIn to keep the conversation going.

Boom! By attending you'll meet and connect with eight new CS professionals.

CS Speed Mixer

 for a fun experience of speed networking for new leaders. Here is how things will go down:

CS Speed Mixer (New Leaders Edition)

 for a fun experience of speed networking. Here is how things will go down:

, and CS Israel for a fun experience of speed networking. Here how things will go down:

Join CS Insider for a fun experience of speed networking. Here how things will go down:

 LinkedIn Group for a fun session of speed networking. 

​👉 Participants are broken up into 1:1 mixer rooms.

​👉 Each mixer room has discussion prompts and lasts only five minutes.

👉 There's a total of eight mixer rounds.

​👉 After each round everyone's encouraged to connect on LinkedIn to keep the conversation going.

Join CS Insider, CS Israel Community, and Customer Success Network for a fun experience of speed networking. Here how things will go down:

Join CS Insider and Customer Succes Network for a fun experience of speed networking. Here how things will go down:

You’re interviewing for jobs in Customer Success. There are loads of articles out there about what questions you should prepare to answer. But what about the questions you should ask the interviewer? 

The questions you ask the interviewer can show the research you’ve done on the company and your expertise and ease as a Customer Success contributor and leader. These questions can change the flow of the interview and help you stand out as a candidate. But also, keep in mind—they are not just interviewing you. YOU are also interviewing THEM.

Diana De Jesus, Russell Bourne, and Jan Young will share some of their insights, and then we’ll open it up for discussion. We highly recommend you read Diana’s 3 part blog series on 

Preparing for Customer Success Interviews

These 5-minute reads will get you thinking through your interview strategies.

Come ready to discuss your ideas and have some questions to test out!

 is a Senior Customer Success Consultant at 

.  He is passionate about equipping individual contributors and business leaders alike to lean on their Success practices to grow their careers and help their companies thrive.

. She runs several projects in the space, posts about it on LinkedIn and contributes to various communities including 

. Diana’s goals are simple: 1) Help companies retain their customers. 2) Help the Customer Success community grow. 3) Learn as much as she can in the process.

 as co-lead of the Voice of DEI Council and is a Founding Community Lead for 

 for which she writes/ curates the series “

”. Jan is most passionate about lifelong learning, demystifying technology, and building effective relationships and communities.

Now That's a Good Question!

Customer Success as a specialism is in a transient place. As it becomes essential to a growing business the role evolves, expectations can be different from organization to organization, and the challenges, pressures, and attitudes that exist vary greatly. This impacts the career paths that are available to Customer Success specialists, the stability of your role, and an organization's ability to successfully build a CS team. 

Join Billy McDiarmid from CS Insider and leading experts, Lorna Burrows and John Tzagkarakis as they discuss their findings from CS Insider’s 2021 CS Talent and Retention Survey.

Complete the 2021 Talent and Retention Survey

You can join us live to be the first to hear the findings and to answer our panel questions about talent, retention, and your own career development. Register now and receive the full report before the rest of the community. 

2021 CS Talent and Retention Report

Join us for a fun evening of speed networking. Here how things will go down:

👉 Each mixer room will have a few prompts to get the conversation started and will last five minutes each.

CS Insider would like to invite you to a special breaking into CS event: Startup vs Enterprise. This event is more of an intimate conversation about what it takes to become a CSM in a startup or enterprise.

Over the course of this event, the panel of speakers will share their experience and discuss on factors like the, The scope of the CSM role; The size of CS operation; Stakeholders you collaborate with; What challenges a CSM might encounter and more.

All those who want to pursue a CSM role and are looking to break into their respective companies, this one's for you. We've all been there and we understand how valuable these insights are.

Breaking into CS: Starting a new job at a startup vs. an established company

CS Insider Mixer - 7pm

CS Insider Mixer - 9:30am

🎉 Welcome to another fun CS Insider event 🎉

Our CS Insider team has grown so much in the past few months that we decided to get a NEW Office!! (Sneak peek below)