The CS Academy Live - Build Digital CS with Holly Goodliffe

​Build Digital Customer Success: Trends, Strategy & AI Acceleration

​Live Webinar | April 22nd | Hosted by Thomas Voigt, Founder of The CS Academy

​The transition to a digital-first customer success model is no longer optional—it’s a revenue necessity. But how can you create a scalable Digital CS strategy that fosters adoption, retention, and growth? Additionally, where does AI fit into this equation?

​Join Holly Goodliffe, renowned Digital CS expert and consultant, and Thomas Voigt Founder of The CS Academy, for a deep dive into:

​🔥 The Latest Trends in Digital CS - Why companies pivot from human-led to digital-led motions—and how to balance both.

​🚀 How to Set Up Digital CS for Success - Building cross-functional alignment and the #1 mistake teams make when launching digital programs (and how to avoid it).

🤖 AI’s Role in Accelerating Digital CS - Practical use cases for AI-powered personalisation, chatbots, and predictive analytics.

​🔮 The Future of Digital CS - Holly’s predictions for the next few years—and how to prepare.

​Reserve your spot now and walk away with actionable strategies to transform your CS org—whether you’re just starting out or scaling fast.

​Can’t make it live? Register to receive the replay.