Don’t Just Throw Together a Digitally-Led Engagement Model — Here Are the Skills, Processes, and Tools You Need

Mar 18 (Thu), 5:00 PM - 6:00 PM Coordinated Universal Time ·Zoom

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Event Information

Join us on March 18th for a live Q&A-style discussion to hear from Customer Success leaders at talech, Talentsoft, and Google about how they’ve built their digitally-led engagement models.

The conversation will cover:

  • Considerations when deciding to create a digitally-led model,

  • The roles and skill sets required in effective low-touch and tech-touch teams,

  • How CS teams can mature their digitally-led models over time,

  • and more.



About the panel

Panelists:

  • Boaz Maor is the Chief Customer Officer at talech. Before talech, he was the SVP of Customer Success at OpenGov, the VP of Customer Success at Mashery, and the VP of Sales and Marketing at Wave Guard Technologies.

  • Selena Papi is the Director of Customer Experience and Engagement at Talentsoft where she’s leading a team of marketing and customer experts to support customers through a digitally-led program. Before Talentsoft, Selena led teams at MetLife and Sqware Peg.

  • Brian LaFaille is the Global Head - Customer Success Strategic Programs at Google (Looker), and also runs a digital publication called the Customer Success Field Guide.

Moderator:

'nuffsaid CEO Chris Hicken will be moderating the discussion. Chris has 15 years of experience as a leader, investor, advisor, and board member, and was formerly the President and COO at UserTesting.



Event sponsors

This event is presented by 'nuffsaid and inSided.

'nuffsaid's Workflow Intelligence product helps Customer Success teams focus on the right customers at the right time.

inSided offers one centralized platform for engagement while facilitating one-to-many communication. This allows Customer Success organizations to work more effectively and collaboratively, and – as a result – deliver value to customers, faster.

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