Women of Customer Success London x Google: AI Thought Leadership and Applying AI in Customer Success
About the Event
Get ready for an inspiring evening exploring how artificial intelligence is reshaping customer success—from everyday workflows to strategic decision-making. Our panel of thought leaders will share practical insights, tools, and future-forward ideas to help you understand and confidently apply AI in your role, no matter your starting point.
Whether you’re experimenting with GenAI tools, leading a customer team, or just beginning your AI journey, this event is designed to spark action and empower you with knowledge.
This event is in partnership with Open Mirror AI and being hosted at Google's offices.
Who Should Attend?
This event is for anyone in a post-sales role - Customer Success, Customer Support, Community Implementation, Onboarding, looking to stay ahead of the curve and explore the intersection of AI and Customer Experience. No technical background required!
Why This Matters
AI is transforming how we work. Understanding it, testing it, and leveraging it thoughtfully can unlock new career opportunities, elevate your team’s performance, and help you lead in this next chapter of customer success. Join us to stay informed, inspired, and connected.
Event Agenda:
5.30-6pm - Arrival and check in - a warm welcome from the Women of Customer Success London Chapter.
6-7.30pm: Panel Discussion
The four hot topics to be discussed are:
Defining AI in Customer Success: What AI means in the context of Customer Success
The Current State of AI Adoption: Where most Customer Success teams sit right now on the AI journey.
Driving Business Value: How main business drivers are pushing AI adoptions in Customer Success today, and how leaders justify investing in AI. In addition, this topic looks at how outcomes like ROI or customer health are measured post-implementation.
Your Top Tip for Today’s Audience: A question for our panel, straight to our audience - If you could leave our audience with one actionable tip when it comes to AI in customer success, what would it be?
7.30-8pm: Networking, drinks & nibbles
Meet Our Panelists
🎤 Minisha Goel
Minisha is a TEDx speaker and GenAI trainer and consultant. Her mission is to empower non-technical professionals to become confident with GenAI. Over the past 2 years, she has worked with corporates and startups to help them implement AI in business operations. Her background spans consulting and operations in SaaS, AI tech, and Financial Services. She also shares AI knowledge through TikTok, reaching 20,000 followers!
🎤 Chris Fernandes
Chris is an AI startup operator and tech enthusiast. He started in customer operations at Intel before moving into early-stage tech through a Venture Capital firm. He founded a healthtech startup to support injury recovery, and now builds AI businesses as a venture builder. He’s currently building Mirror, an AI-enabled customer success tool helping CSMs action customer signals faster and smarter.
🎤 Emma McRedmond
Emma is the London Executive Sponsor for Women of Customer Success and founder of OneOne Services, where she provides consultancy, coaching, and mentorship. Being a former Global VP of Customer Success and having over 20+ years in SaaS and tech, she’s led global customer teams and pioneered customer success functions across industries like finance, maritime intelligence, and government defence. Her data-driven leadership has driven product expansion and revenue growth worldwide.
Who Are Women of Customer Success?
We are the leading community for the best and brightest women in post-sales roles and leadership. We connect, educate, and empower women in post-sales to thrive in their careers and lead the way forward.Through global events, a supportive network, and focused leadership development, we are cultivating the next generation of women shaping the future of customer success.
We’ve featured incredible leaders from Stripe, Slack, Salesforce, GitHub, Anthropic, and LinkedIn—and we’re just getting started.
Secure your spot now – registrations to this panel event are limited!
To learn more about our programs and community, visit our website.