NY #TechWeek - CX Summit 2023
Come join the top Customer Experience(CX) leaders, technologists, and brands that are at the forefront of revolutionizing the CX industry. The event offers a deep dive into the latest trends, technologies, and strategies reshaping the way businesses engage with their customers.
This event also marks the launching of new a community focused on Modern CX - https://www.moderncx.ai/. A community dedicated to exploring and unlocking the full potential of customer experiences using cutting-edge technologies and experiential aspects.
This event is a part of #TechWeek - a week of events hosted by VCs and startups to bring together the tech ecosystem.
Agenda
3:00 PM - 3:30 PM: Registration & Networking
• Attendees can network with peers, speakers, and sponsors over drinks and light snacks.
3:30 PM - 4:15 PM: Tech Enabled CX Strategies & Design : AI, Data & Omnichannel Experiences - Experts discuss the role of AI, data analytics, UI/UX, omnichannel experiences and emerging tech in shaping modern CX.
Moderated by Preet Raj Co-founder & CTO of Bakstage.ai - Transforming CX by humanizing interactions, making them more meaningful for both customers and businesses. Top 10 CTOs To Watch - Entrepreneur. Ex-Goldman Sachs | JP Morgan | Morgan Stanley
Panel Speakers
Graham A.R. Philips: CMXO at IntentHQ, Veteran marketing strategist with 27 years in the field, specializing in unlocking customer intent through privacy-safe, human-centric AI, and multiple leadership roles at premier advertising agencies like JWT and BBDO, crafting impactful strategies for a myriad of top-tier brands across various sectors.
Dmitry Koltunov: Esteemed tech innovator and CEO of Arbor, previously co-founding and steering ALICE (CX Platform for Hotels) to global success, with a legacy of mentoring through the Startup Leadership Program and advising early-stage startups.
Dong Yang: Assistant Professor - FIT, A global strategic leader in fashion and luxury at Buy Quickly, expertly navigating digital and distribution strategies to fuel data-driven growth and profitability across the US, China, and Europe.
Basil Polsonetti: Co-founder of Lang.ai, the AI for real-time CX insights built for your business complexity - and an investor in transformative early-stage SaaS ventures.
4:30 PM - 5:15 PM: "Human-Centered CX and the role of AI” – A conversation between CX visionaries and AI experts on CX with a human touch.
Moderated by Renee Leibler Founding and General Partner of Harmonic Chain Digital, an early-stage venture capital firm and brings over 15 years' experience in the tech start-up space. She is the Founder and President of the NYU Blockchain Society, which she established in 2017. Renée is also a professor at the Fashion Institute of Technology where she teaches various courses in blockchain technologies, NFTs, the Metaverse, and entrepreneurship.
Panel Speakers
Shashank Singh: CEO & Co-Founder of Bakstage.ai (Helping Brands Humanize Their Digital Customer Experience), Ad-tech and startup veteran who has helped build multiple successful startups - Flurry, RUN Ads. Ex - Publicis, Yahoo, Goldman Sachs. Previously Co-founded – Majikal, Steams and Truffle.
Matt Puccini: Global Ecosystem Innovation Executive and Founder at IBM , Head of The IBM Mentorship Program, with a legacy as a 5X Startup Founder and strategic dealmaker in corporate innovation. A dedicated startup mentor, accelerator advisory board member, and investor.
Seth Weisfeld: is a Senior Staff Product Designer & Architect at Meta, currently specializing in Generative AI for Facebook. With 15+ years of experience, he’s created digital products and marketing for some of the largest companies in the world. His work at Meta spans various roles, including many zero-to -one efforts including Live Video, Short Form Video, Avatars & the Metaverse, and more.
5:30 PM - 6:15 PM: How amazing CX can help you grow in 2023 – CX leaders, Investors and Growth Experts from innovative brands share their experiences, challenges, and strategies for growth.
Moderated by William Reinisch Co-founder & Partner of Harmonic Chain Digital, Chair of Entrepreneurship Department - FIT, Seasoned Venture Capitalist.
Panel Speakers
April Garry-Vergara: Market Relationship Executive at JPMorgan Chase & Co. with over 20 years in commercial and international banking, expertly navigating client portfolio management and financial solutions across various banking sectors and growth-stage life cycles.
Winston Harding: General Partner at Lytha Ventures with 25+ years in finance, specializing in Project Finance and Sovereign Advisory, and a dedicated activist driving philanthropy and social impact through strategic investment and entrepreneurship.
Alon Waks: Limited Partner at GTMfund and CMO at CreatorIQ, is a customer-centric executive leader specializing in B2B solutions, expert in driving marketing strategy, demand generation, and go-to-market initiatives in the SaaS industry.
6:15 PM - 6:30 PM: Closing Remarks
• Recap of the day's insights and a final opportunity for networking and discussion.