Beyond Support: Building AI-Powered Customer Experiences

Hosted by Omid Razavi & Poya Osgouei

Mountain View, California

Past Event

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About Event

Join us to explore how AI is revolutionizing customer experiences beyond traditional support. Discover how to:

Elevate Your Strategy: Deepen engagement, streamline operations, and drive innovation.
Achieve Impact: Build scalable programs, develop future-ready skills, and turn customer service into a competitive advantage.
Connect & Lead: Engage with industry leaders and peers at the forefront of customer service, support, and success.

Event Agenda

5:00 PM | Arrival & Welcome Reception
5:15 PM | Opening Address: Future of CSS is Collaborative – Omid Razavi
5:25 PM | Solution Spotlight: Innovations by Assembled, Neuron7, SupportLogic, Unwrap.ai, and Yellow.ai
5:50 PM | From the Top: Leadership Lessons in Support – Bryan Belmont
6:00 PM | Keynote: Transforming Support at Scale with AI and Innovation – John Bunney
6:15 PM | BCG Perspective: How AI is Reshaping CSS – Simon Bamberger and Uche Monu
6:40 PM | Leadership Panel: Building AI-Driven Customer Experiences – Giri Iyer, Ish Gill, Kartik Yegneshwar, Shanthi Nangunuri, and Aneel Jaeel
7:20 PM | Networking & Dinner
8:50 PM | Closing Remarks & Adjournment

Why Attend?

Gain valuable insights from industry experts, engage with peers, and leave with actionable strategies to transform your customer service with AI.

Our Partners: This event is generously sponsored by Assembled, BCG, Neuron7.ai, SupportLogic, Unwrap.ai, and Yellow.ai.

Location: Mountain View, California (Exact details upon registration)
Free for approved guests – Space is limited!