CS Book Club: The Seven Pillars of Customer Success by Wayne McCulloch
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About Event
If you are in CS, looking to break into CS, or looking to grow your career in Customer Success, this bookclub is for you. We will assign certain chapters for you to read and come together once every few weeks to discuss. We also tend to invite the AUTHORs of the book to one of our sessions for some Live Q&A.
Agenda:
Introductions & Ice Breaker (10 min breakout to network)
Slido- Topics/Questions from the chapters
Dive into different topics & Q&A
Exercise / build our own framework
Reading Assignments:
March 25 (Pages 1 - 76)
April 22 (Pages 77- 170)
May 20 (Pages 171 - 272)
June 24 (Pages 273 to finish)
Presented by
CS Insider
We know CS is tough. We're here to lift each other up, share what works, and build long-lasting professional relationships.