SXC Think Tank Board Meeting
As Chairman and Co-Chairs of the Support Executive Council (SXC), we are honored to invite you to join our Senior Executive Board. Your exceptional leadership and innovative approach in the fields of Technical Support and Field Service have made a significant impact, and we believe your expertise would be invaluable to this pioneering think tank.
The Support Executive Council (SXC) is the first of its kind, a unique organization bringing together C-level executives from Fortune 500 and 1000 companies to shape the future of technical support and field service. Our mission is to drive innovation, influence best practices, and advance new technologies to tackle industry challenges. Through our community, members collaborate on strategic initiatives such as:
Agentic AI and its impact on automated technical support and proactive field service
Digital transformation strategies for enhancing customer experience and operational efficiency
Predictive maintenance, contextual AI, and real-time analytics to transform field operations
Your Role and Commitment
Time Commitment: Participate in quarterly in-person meetings and virtual sessions (estimated 2-3 hours per quarter)
Agenda Influence: Co-create and contribute insights to agenda topics that matter most to your organization
Insight and Innovation Series: Share expertise and gain early access to cutting-edge trends and research
Board Expansion: Help identify and invite high-caliber peers to join the Advisory Board
Benefits to You and Your Career
Elevated Industry Influence: Shape industry standards as a thought leader in technical support and field service innovation
Exclusive Peer Network: Connect with C-suite executives from approximately 100 Fortune 500 and 1000 corporations
Trend Access: Gain early insights into emerging technologies and strategies
Collaborative Problem-Solving: Leverage diverse expertise to solve complex challenges with collective intelligence
Enhanced Professional Profile: Boost your career by being part of this prestigious think tank
Meeting Structure
Our first board meeting will follow an "un-conference" style to foster dynamic, peer-driven conversations. Unlike traditional conferences, where agendas are pre-set, un-conferences allow participants to shape the discussions in real-time, making the experience highly interactive and relevant.
Confidentiality and Trust
We prioritize confidentiality to ensure open, candid discussions. All sessions are conducted under the Chatham House Rule, allowing members to share experiences and insights without attribution, fostering a trusted and collaborative environment.
This is a rare opportunity to influence the direction of our industry and collaborate with visionary leaders. We look forward to discussing this further and welcoming you to this exclusive circle of industry executives.
We would be delighted to discuss this opportunity with you in more detail during this first board meeting. The meeting will be done un-conference style to drive innovation in technical support and field service.
We look forward to welcoming you to this exclusive circle of industry leaders.