There is a strong link between Customer Experience (CX) and Employee Experience. An optimised CX generates loyalty and additional sales. A stellar EX boosts workforce engagement, productivity, and retention. This in turn directly improves business financial performance. Most organisations have acknowledged the need to have an engaged workforce to achieve greater ROI. The pandemic has forced most organisations to deal with a remote workforce, almost overnight. This calls for HR teams to adopt and leverage Automation and Technology to enhance the digital experience; use employee data to help optimise business decisions by embarking on a data-driven culture and strengthen the employer-employee relationship. IHRP’s Tech Talk #3 will delve into various aspects of creating a best-in-class Employee Experience to better engage employees on these ‘Moments that Matter”. We will also explore how organisations can leverage tech solutions and data to boost employee engagement quotient, productivity and growth.
The webinar will seek to address the following questions: • Track and improve employee engagement at all stages of the employee journey; drive business outcomes effectively through performance management • Align and nudge individual and team behaviour with a data-driven approach and insights from real time people analytics. • How traditional appraisal systems are being replaced by a continuous performance and feedback management system? • How can HR technology enable a continuous listening culture and enhance channels of communication between business and employees