AI Innovations in Post-Sales CX
Customer expectations are rising. Operational costs in CSS (Customer Service and Support) are under strain. Data and intelligence are fragmented. And AI is pushing every enterprise to rethink how every business function is run. 83% of executives say failing to improve CX poses significant risks to revenue and market share.
On June 12 in London, join a curated group of CX, technology and data visionaries for an in-depth look at how global organizations are rearchitecting post-sales customer experience with the latest innovations in AI.
We will dig into the practical questions facing every organisation today:
How can we extract actionable signals from customer interactions to retain loyalty, prevent churn, and strengthen relationships?
What AI use cases have proven to be most effective in customer service, support and success?
How shall I handle data fragmentation, silos and readiness?
Should we still rely on surveys in 2025 to measure and improve CX? What is a better way to predict customer behavior before issues impact their experience?
How shall we manage people, process, and cultural changes with AI deployments?
How should I handle GDPR, CCPA, and comply with the EU AI Act?
Should we build or buy AI agents?
This is a strategic conversation about where CX is going—and how to prepare your business to lead it.
What to Expect / Agenda:
Discussion on industry trends, thought leadership, live interactive demos, real-world case studies.
12:00 Welcome, Lunch & Keynote: The Agentic AI Enterprise
The executive case for rethinking CX architecture
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13:00 Product Strategy Sessions: Building for What’s Next
How a CX PaaS platform model enables ambient intelligence, cross-system context, and enterprise-ready extensibility.
Technical solution deep dives on how to build and deploy an Agentic AI platform.
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15:00 Panel Discussion: Transformational Leaders
Real-world insights from companies evolving their CX operations, balancing AI adoption, and managing internal change
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16:00 Executive Networking & Discussion
Connect with peers over drinks and shared challenges
Speakers:
Krishna Raj Raja, Author of Support Experience: How Innovative Companies Use AI to Win the Hearts, Minds, and Wallets of Customers
Erika Semtei-Rotundo, Vice President Customer Support, Braze
Declan Fanning, Director of Support, Coupa Software
Max Greene, Director, Customer Experience, SupportLogic
Joe Andrews, Chief Marketing Officer, SupportLogic
The event is sponsored by SupportLogic, a leader in AI for post-sales CX, as one of the official fringe events as a part of London Tech Week programme.