AI Innovations in Post-Sales CX

​Customer expectations are rising. Operational costs are under strain. Data and intelligence are fragmented. And AI is pushing every enterprise to rethink how every business function is run. 83% of executives say failing to improve CX poses significant risks to revenue and market share.

​On June 12 in London, join a curated group of technology, CX, and data leaders for an in-depth look at how global organizations are re-architecting post-sales customer experience—from siloed processes to real-time, signal-powered engagement.

​We’ll also dig into a practical question facing every organisation:

​​Should you build or buy AI agents? The answer, increasingly, is both.

​You’ll hear from industry peers and experts on the operational, architectural, and organisational changes that are unlocking efficiency, insight, and retention across the enterprise.

​This is a strategic conversation about where CX is going—and how to prepare your business to lead it.

​What to Expect:

​12:00 Welcome, Lunch & Keynote: The Agentic AI Enterprise
The executive case for rethinking CX architecture
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13:00  Product Strategy Sessions: Building for What’s Next
How a platform model enables ambient intelligence, cross-system context, and enterprise-ready extensibility
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15:00  Panel Discussion: Transformational Leaders
Real-world insights from companies evolving their CX operations, balancing AI adoption, and managing internal change
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16:00  Executive Networking & Discussion
Connect with peers over drinks and shared challenges

​Speakers:

​Krishna Raj Raja, Author of Support Experience: How Innovative Companies Use AI to Win the Hearts, Minds, and Wallets of Customers

​Erika Semtei-Rotundo, Vice President Customer Support, Braze