CCO Online with Eric Ranta, Google

​Join us for an engaging discussion with Eric Ranta, an eminent leader in customer value management. This forum will explore how value identification and creation and Go-to-Market (GTM) and Customer Success (CS) strategies work together, emphasizing their role in driving growth and improving customer retention.

​Guest Speaker:

​Eric Ranta, Director, North America Cloud Value & Transformation Advisors at Google Cloud, and prior to that at Workday and SAP.

​What You Will Gain:

• ​Integrating Customer Value: Discover how embedding customer value in your strategies can transform engagement and accelerate your organization's success.

• ​Engagement and Co-Creation with Customers: Learn new ways to collaborate to identify and focus on value, developing narratives that build strong loyalty and lasting relationships.

• ​Evolving Your Strategies: Gain insights on adjusting your CS approach to focus on mutual transformation goals to remain ahead in a dynamic market with changing customer expectations and technology shifts.

​Interactive Q&A Session: Following our discussion, participate in a Q&A with Eric Ranta and connect with fellow CCO/CS professionals. It's an ideal time to ask questions and share experiences with others in your field.