Bigger, Better, Faster, Stronger: Make Customer Success your Secret Weapon
In a world where customers have endless options and are constantly wooed by the competition, Customer Success can (and should be) a company’s secret weapon.
As the popularity of Customer Success grows, many leaders don’t have a full grasp of what Customer Success is or how to create CS initiatives that push the company forward.
That’s why we created this webinar.
Jason Felger, our Head of Platform, and Alex Paquette, the COO and Head of Customer Success at Ironscales, will discuss three big-picture topics that will help leaders make their CS programs bigger, better, faster, stronger.
Defining the success of CS (what are the best metrics, what metrics don’t matter)
Digital CS and how it aligns with the rest of the org (what is the responsibility of marketing vs. product vs. CS)
Hiring and Career Pathing (Defining the ideal candidate profile, comps and incentives)
This webinar is geared toward Founders and Customer Success leaders. Please forward this to anyone on your team that will benefit from attending.
All registrants will receive a webinar recording and resource list.