Cover Image for Building Product Ops @ Delivery Hero - Skillful Speaker Series ๐ŸŽฏโš™๏ธ

Building Product Ops @ Delivery Hero - Skillful Speaker Series ๐ŸŽฏโš™๏ธ

Hosted by The Commons, Sam & Alex Palmer
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โ€‹Building a Product Ops Team - Skillful Speaker Series ๐ŸŽฏโš™๏ธ

โ€‹You've heard of Product Ops, a burgeoning field at the intersection of Product and BizOps. You might also know that the best companies are already leveraging these teams. But who is responsible for building them, and when?

โ€‹Enter Skillful mentor Timothy Chen. Tim built the Product Ops function at talabat (a division of Delivery Hero), after helping scale the Product Ops team at Hello Fresh. He'll join us to talk candidly on the steps he's taken to build up this department over the past year.ย 

โ€‹He'll cover:

โ€‹๐Ÿ”ฅ Timing and structure

  • โ€‹when companies need Product Ops

  • โ€‹how the function evolves

  • โ€‹where and how it works with Product and other cross-functional stakeholders

โ€‹๐Ÿ”ฅ KPIs

  • โ€‹how to define them

  • โ€‹how to get buy-in

  • โ€‹how to track them

โ€‹๐Ÿ”ฅ Facing daily change

  • โ€‹when to adapt the function

  • โ€‹when to launch new projects, or abandon old ones

  • โ€‹balancing long-term projects with firefighting

โ€‹And much more...

โ€‹This is a chance to peek under the hood of a sophisticated new function at a very fast-growing company. We'll also leave time for Q&A so that you can get to know Timothy and learn from his experience