Churn Management Deep Dive : Learning From Departing Customers
Join us at Product Week 2025 for an actionable deep dive into churn management—understanding why customers leave is the key to keeping them. In this hands-on workshop, Dhiraj Patel, Co-Founder of RetainSure, will share data-driven strategies to predict, prevent, and recover lost customers.
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With a wealth of experience helping Customer Success Managers (CSMs) leverage AI for retention, Dhiraj will guide you through proven frameworks and real-world case studies to turn churn into an opportunity for growth.
What You’ll Learn:
Predictive Churn Analysis Frameworks – Identify warning signs before customers leave.
Win-Back Campaign Design – Build targeted strategies to re-engage lost users.
Building a CX team – Master techniques to design a rockstar CX team.
Churn Prevention Techniques – Proactive strategies to boost retention and long-term loyalty.
IMPORTANT:
Bring a charged laptop for hands-on churn analysis, campaign design, and customer insight mapping exercises.
Whether you’re a founder, product manager, or innovator, this workshop is your gateway to building products that not only work but also win hearts.