​Workshop: Rethinking ops at each stage of scaling from 30 to 200 employees

​Speaker - Melissa Mauk, Director of Business Operations @ Hotjar

​Hotjar started in 2014 and has grown from a team of 5 to a team of over 300 across 40+ countries. Hotjar’s has managed to scale by creating a culture led by our core values, implementing and iterating on our operational processes, and by helping our team focus on what matters most to the business. Learn which operational processes we focused on as the company grew, which processes held up and which are being reworked for a larger company.

​Melissa is the Director of Business Operations at Hotjar. She joined as a Financial Analyst in 2016 when the team was 20 people and there were no financial processes in place. She has helped put in place financial and operational processes as the Hotjar team has grown. Her team is responsible for projects, processes, tools and meet-ups that the whole company uses or where there are multiple stakeholders across the company.

What you’ll learn at this workshop:

• ​What processes are critical to start early in your company’s growth.

• ​Useful tools that support operational efficiency and allow self-service

• ​How to know when you need more people in your team vs making a process more efficient

• ​Pitfalls to be aware of as the company grows

​This workshop is part of a series for the Running Remote community Actionable, now - a highly interactive deep-dive workshops into practical tips, concrete tools, frameworks, methods, and strategies to solve common challenges remote companies face.