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We are a Customer Success Community run by Customer Success Managers. What we do: we host face-to-face events every other month because we believe that People and Companies learn better peer-to-peer.

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Helsinki

Change Management!

Name: Change Management!
Start: 2025-03-12T17:00:00.000+02:00
End: 2025-03-12T19:00:00.000+02:00
Location: Hoxhunt

Customer Success - Nordics

Hoxhunt

Helsinki, Uusimaa

Past Event

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About Event

🤗Hi guys, please join us on March 12, Wednesday, at 5 pm at the Hoxhunt office in Ruoholahti for a Change Management session!

💜This time, we invited ex-hoxhuntian and now happy googler Maria Moilainen to share her approach to Change Management in Customer Success. Maria has worked in startups and scaleups, now in the ecosystem and change is something where she thrives. 🔥So, a strategy of how we face customer success challenges, how to understand where to focus when old rules don't apply, what we measure in a fast-paced environment, how we collaborate with other teams to gain success - all these plus practical cases from Maria's life.

👊And as always, we will work in small groups on Round Tables with our facilitators Aleksi Rantanen and Maria Moilainen. We will talk and share our own experiences about The Role of Customer Success Team's in Change:
▶️Proactive vs. Reactive Change Management
▶️How CSMs Drive Change Effectively
▶️Cross-Functional Collaboration: Working with Product, Sales, and Support
▶️Turning Churn Risk into a New Opportunity

2025 is all about how we adapt to changes, so, join us to share and gain insights! We promise networking with like-minded people. Big thanks to Hoxhunt and Martina for hosting us.🥰

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