Building a Commercial Mindset as a CSM

​A commercial mindset for CSM is a great asset to have as part of your career path and role maturity. At the same time, there are a few steps to consider when moving out from the comfort zone of being a “Fire Fighter/ problem solver” to impact revenue and growth.   

​The audience will learn how to benchmark their commercials skillsets and subsequently, how to evolve them. In addition, the webinar will include trial-and-tested tips for CSM to step into the renewals and upsells territories.  You will leave the class more confident about your next steps towards having commercial discussions and positively impacting growth.