Work-Bench Enterprise Masterclass: How To Structure a Post-Sales Process

​Work-Bench is hosting an Enterprise Masterclass featuring our trusted Sales Advisor Kiran Narsu.

Too often, after a sale, customers are left to figure things out on their own, leading to poor product adoption, lack of value, and low renewal rates.

In this masterclass, Kiran will walk through his framework for building a rock-solid post-sales model from implementation to onboarding to training to product adoption and beyond to renewal/expansion.

He'll answer questions like:

• ​When do I hire a dedicated Customer Success person?

• ​What does the handoff from Sales to Customer Success look like?

• ​What should Customer Success check-ins look like?

• ​How do we increase the customers' usage, adoption, and ultimately dependency on our product?

• ​How do we measure success?

• ​How do we make every customer an advocate?

​Whether you're a founder going at it alone or a scaled-out sales team, don’t miss this chance to level up your customer retention game.
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More about Kiran Narsu:
With 25 years of sales leadership ranging from startups to the largest global tech companies including as previous CRO of Kasisto, Kiran brings excitement and passion when crafting a go-to-market framework and high-performance sales culture that drives rapid and sustainable growth.

More About Work-Bench:
Work-Bench invests in founders with enterprise ambitions. Based in NYC, we lead Seed rounds in SaaS, infrastructure, and healthcare IT companies and we are obsessed with scaling 0-1 GTM engines.