Delivering Business Outcomes for Customers

​Being "Outcome Driven" is the latest buzzword in CS so we wanted to get a bit more tactical and tangible with that topic for the audience.

​We'd like to discuss examples of outcomes that you drive, what matters (and doesn't matter) to your customers, how you identify & realize those outcomes, and ultimately how you quantify the impact.

​The idea is to go beyond the high-level platitudes that you typically hear as "best practices" and share some more practical stories on driving outcomes with your customers.

​Please join our discussion with:

• ​Nayla Raad - Senior Manager of CS, Cloudfare

• ​Michael Edelstein - Director of CS, Salesforce

• ​Shannon McNeil - Head of CS in APAC, Asana

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​This is brought to you by SF Customer Success Meetup and Gain Grow Retain: