NexGen CS Leadership
The role of Customer Success is evolving fast. Economic shifts, AI-driven efficiency, and investor expectations have changed how executives measure success.
CS leaders who understand revenue, costs, and margins—who align CS with business goals—are the ones who thrive.
In this Masterclass, Jan Young will share the skills and strategies that turn CS leaders into key decision-makers.
Learn how to navigate executive conversations, leverage AI for productivity, and position yourself as an indispensable business leader.
Who Should Attend?
- Directors, VPs, and Heads of Customer Success at SaaS companies who want to scale their impact, drive revenue, and secure their seat at the executive table.
Why Attend?
Top CS leaders don’t just manage customers—they drive business impact.
This session will show you how to:
- Lead with Confidence
– Work smarter, not harder
- Gain Executive Credibility
– Speak the language of revenue and strategy
- Leverage AI for Business & Customer Insights
– Transition from tactical execution to strategic influence
If You’ve Encountered Unexpected:
- Team or budget cuts
- A need to “fill the gap” left by product misalignment
- Decisions made without CS input that now impact your team
And If You’re Facing Challenges In:
- Securing funding for tools and team growth
- Aligning CS with business and investor objectives
- Demonstrating CS as a revenue driver, not a cost center
Then Join Our Webinar to Discover How To:
- Use AI to increase productivity and profitability
- Fast-track your career and executive credibility
- Shift from reactive execution to strategic leadership