Rebuilding CS for the Age of AI Acceleration
Insights from leaders redesigning CS with AI today.
Presented by CxXchange, Latinos in Success, Success in Black, South Asian Success, & CS in Focus
AI is rapidly changing how Customer Success teams operate-- reshaping workflows, roles, and the value CS delivers. But the journey looks different for every company.
In this roundtable, CS leaders will share how they’re navigating AI adoption: From early experimentation to scaled integration.
We’ll explore key questions like:
How do you structure teams to work alongside AI?
What types of AI tools should you use?
What should humans own vs. AI?
Whether you're early in your AI journey or already pushing boundaries, this discussion is designed to help you find your next step as you reimagine CS in the AI era-- and your community in the process!
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This in person Roundtable discussion in NYC - part of NYC CS Summit Week events.
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Roundtable CS Leaders:
Mikayla LaRosa – Sr. AI Programs Lead, Scaled Customer Success at Airtable
Mikayla is leading the integration of AI across scaled CS programs at Airtable, where she blends automation, data, and customer insights to build systems that scale. Her work sits at the intersection of AI enablement and human-first engagement.
Ejieme Eromosele – VP Customer Growth, Quiq
Drives customer growth through conversational AI and automation. Ejieme brings experience integrating AI into customer-facing workflows while keeping customer experience and trust at the center.
Matt Jandorf – Sr. Manager, Customer Success (Govt, Academic, & Healthcare), LinkedIn
Leads CS for government, academic, and healthcare clients, focusing on AI-driven transformation in complex, high-trust environments. Matt brings a change management lens to structuring CS teams for the future.
Ralphie White – VP of Customer Success at Deepgram
Ralphie White is a forward-thinking Customer Success and Revenue Leader driving post-sales growth and productivity through AI innovation. As VP of Customer Success at Deepgram, a Voice AI company, she leads initiatives that turn customer insights into strategic action. Ralphie’s work focuses on aligning cross-functional teams, operationalizing AI across the customer journey, and building scalable CS frameworks that prioritize value delivery, retention, and expansion.
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In person Roundtable discussion in NYC - part of NYC CS Summit Week events.
Co-organized by CxXchange, Latinos in Success, Success in Black, South Asian Success, & CS in Focus